They wouldn't seat my partner and I together because we were flying Economy class, which they reminded us of repeatedly when I complained. We ended up flying Alaska Airlines on the way there and I wish we had originally booked through them because the way back was AWFUL. I called and they didn't even offer the option to refund the ticket! I finally got us on an alternative flight leaving earlier after waiting for 30 minutes to speak with a supervisor because the person I initially spoke with had no power to do anything to help. suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again."Ĭons: "First, our flight was cancelled and they texted us with an alternative flight leaving a day later, with a 9 hour layover! Um, excuse me? Since this was a weekend trip we would have had to turn around and get back on a flight back to SF a few hours later. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. literally had to leave airport to get on train to go back to american terminal. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. this is why everyone hates flying and all airlines are garbage. called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. Cons: "flight was delayed two hours because they couldn't find a single American airlines employee to sign off on some log book.sat on tarmac two hours because no one could sign a piece of paper!!! so obviously we missed our connecting international flight to dublin.
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